FAQ

After choosing the car you are interested in, fill in your personal details in the corresponding form (name, mobile phone number and E-mail). If you have chosen to collect the car from an airport or port, do not forget to give us your flight number or the name of the ship you will be arriving on.

Rental days are calculated from morning to evening. If someone wants it on a 24-hour basis, they will be able to pick it up in the evening around 20.00 & return it at the same time the following evening.

The renter/main driver and any additional driver must be at least 23 years of age, with a maximum age limit of 75 years, for all car categories we stock and have held a driving license for at least 24 months.

The first 2 guides are free. The 3rd driver has an additional fee of 2 euros/day.

According to Greek and international legislation for the safe movement of minors, children up to 12 years of age need the corresponding child seat.

Prices include CDW risk insurance. The amount of risk depends on the category of the car. A credit card (not debit) is required as a guarantee. Both CDW and FDW do not cover damage to tyres, windows and mirrors, as well as to the underside of the car.

20% deposit required and payable on delivery.

The deposit will be paid once we confirm the reservation. Advance payment methods: Deposit to a bank account.

If the guest cancels up to 10 days before arrival, the deposit (30% of the total price) will be refunded. The deposit will not be refunded if the reservation is canceled within 10 days prior to arrival. If the guest does not show at all, the deposit will not be refunded.

In case of accident or damage you must inform the central station immediately. Explain the case to our representative in as much detail as possible. HAPPY CARS AND TOURS will send 24-hour roadside assistance.

You should stay close to your vehicle until help arrives and notify our company and the police.

If you lose the car key you must inform the central station so that a new key can be provided. The loss of the key is not covered by the insurance, and therefore you bear the cost of replacement.

No. If you inform us in time about the delay the reservation will be transferred to the new arrival time. If, due to the delay, the collection takes place outside business hours (between 21:00 and 09:00) 15 euros will be added to the final price.

No, as it is prohibited by law. However, if another member of your party has a license and wants to drive, the rental can be arranged.

There is no mileage limit.

Rental with a change of station is possible for an extra fee and depends on the pick-up and drop-off locations of the vehicle.

If your hotel is in a location in Crete served by Happy Cars and Tours, we will deliver the car to your hotel and you can return it there by handing in the keys to reception at the end of the rental. Depending on the duration of the rental or the distance of the hotel from the main station of our company, there may be additional charges.

All vehicles must be returned with the same amount of fuel. If the car is returned with more fuel, no refund is given.

It is prohibited to transport and use the vehicle outside the island of Crete. Additionally, no rental is offered for international routes.

You can pay by cash or card.

You will get the specific model you choose of the similar category

In case you want to extend your reservation, you must inform the central station from which you collected the vehicle at least 24 hours before the end of the rental. Contact numbers of the station will be given to you on the day of the rental.

You should always expect the unexpected when driving in Chania. While driving in Chania you should also bear in mind that the use of mobile phones or any other electronic hand-held device is prohibited and the use of a seat belt is mandatory. You should also note that parking fines in Chania are steep, so it’s best to avoid illegal parking as Chania rental cars will be ticketed by the police. Vehicles are driven on the right side. Be careful with motorcycles that cut off traffic and ignore traffic rules. It is best to contact the Chania Department of Motor Vehicles for recent changes in legislation.

Foreigners are allowed to get cheap car hire in Chania as long as they have valid documents proving they are trained and competent. This necessary document is a valid national driver’s license. The age for renting varies according to the different car rentals in Chania. If you have a driving license from a non-EU country, you must also have a valid international driving licence.

  • Fire
  • Total and partial theft
  • Terrorist acts of fire
  • Personal driver accident
  • Civil fire liability
  • Legal protection
  • Total vehicle destruction
  • care at the scene of the accident
  • Crystal breakage
  • Bodily injuries per victim
  • Material damage to third parties per accident
  • Property damage from an uninsured vehicle
  • roadside assistance (0030-2106504046/8011125500)